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AST backup error

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BRichards
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BRichards

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AST backup error

I'm trying to backup an AST ledger file and receive the below errors

 

"Unable to open the file ***.ast"

 

"Directory size does not match file size for ***.ast"

 

"Unable to locate the file ***.AST"

 

"Unable to locate the file ***.AST, backup operation abandoned."

 

This is on a file I have previously backed up without problems. Has anybody encountered or have suggestions for a fix to this?

 

Big thanks

 

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Partner SB_Systems
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Australia
SB_Systems
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Re: AST backup error

Hi @BRichards,

 

I know this may sound strange, but can you please try selecting the Backup Location: drive first, then click browse. If I remember correctly the backup window defauls to A: drive, which usually doesn't exist on most computers these days.

 

Once you select it once, the system should remember the location as default from now on.

 

Stewart Williams
Smart Business Systems
1300 798 717 | www.sbsystems.com.au

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Backup Window.JPG
BRichards
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BRichards

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Re: AST backup error

Thanks very much Stewart, appears to have worked.
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