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June 2015 - last edited June 2015
Welcome to Tax Season 2015!
The MYOB AE and MYOB AE Series 6 & Series 8 Tax releases are now avaialble for download from my.MYOB.com.au website.
Links for Release Notes and Upgrade Guides are available from the my.MYOB website as well.
We have just run the Tax 2015.0 update and the workstation install however now we cannot log into MYOBAE (we are SQL) as the update has somehow changed the database location and we can't bring up the correct location that was there previously.
There is a number of different things that this could be caused by. To start with, can you please confirm a couple of things for me:
1. Is the System Relase DAL (SRDAL) running? You can check this by going to Control Panel, then opening the SR DAL applet.
2. Please confirm your version of AE Tax. Are you using Classic, Profiles 8 Series or Profiles 6 Series?
3. Is your AE Tax installation integrated with MYOB AE (Practice Manager) or stand alone?
Hopefully it is jus the SR DAL, however if you can get back to me with your type of Tax installation, I can assist you further.
Further to suggestions from SB_Systems, can you advise whether you can open Tax Returns on the SQL server itself?
There are a number of components here that could come into play.
If you can open Tax Returns, and Framework on the SQL server, and everything is running well there, then the issue could be something else.
The Installer wont change the Database location that System Release points to, unless there is incorrect information in the configuration files (taxinstall.ini and various registry settings).
Its a good idea to also check that SR-DAL is pointing to the right SQL server - you can check this in the Windows Control Panel by opening the System Release DAL control panel, and checking the Configuration tab - at the bottom, it will have a 'hostname' which is the server its connecting to.
Did you get a solution to this problem? If so can you let me know what fixed it.
We have had the same problem for 2 weeks and no one at MYOB support has been able to help. Every call has ended with someone needing to research the problem, but so far, no success.
We haven't been able to complete or lodge tax returns for 2 weeks now.
Have you installed the new combined workstation installer on all of the workstations, after ugprading the server to AE Tax 2015.0?
This may be a network related issue, not a MYOB AE issue, which is why support has been unable to provide an answer. We're an IT support company that specialises in supporting MYOB AE and AO clients. If you think the issue may be outside of the MYOB AE environment, please feel free to call our office for support on 1300 798 717.
Unfortunately with this type of issue it is quite hard to troubleshoot through the forum, as there is literally hundreds of things that could be affecting it.
Thanks for your reply.
We have not installed Tax 2015 yet as we still haven't got 2014 to run.
Based on your username/email address - I cannot find a record where you have Accountants Enterprise (which is a Practice Solutions product - for Accountants).
Are you experiencing issues with MYOB AccountRight Enterprise? which is similar to AccountRight for the SME market?
Yes, I logged into the community using my personal business registration as a Partner.
I also work for a tax accounting practice and it is this software (AE) that is currently causing us grief.
As I mentioned, we are currently unable to use the software other than from the server itself and despite many hours on the phone with all sorts of people, no one has been able to shed any real light on the problem.
July 2015 - last edited July 2015
I found the best and easiest way is to lodge a support reuqets online through my.myob.com.au
With our issue we had spoken to them over the phone and were getting no where, once we logged the request online I received a phone call from a very helpful tech who knew exactly what I was talking about (given we aren't too computer savvy its hard to explain what things were or were not doing). He then used a remote session to log into our server and fixed it within 5 minutes. The tech spoke perfect english too so he was easy to understand.
When you log your support request online just type as much detail as you can.
Hope it helps you and you can get it sorted, if I knew exactly what the tech did I'd let you know.