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Can not Send via Email from AE Document Manager

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Partner rohbrown
18 Posts
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Australia
rohbrown
Partner

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Can not Send via Email from AE Document Manager

Hi, 

We recently upgraded to Windows 10.
Since then we are unable from in AE Documents, mark a file and Send via Email.

It appears to open a new instance of MS Outlook 2010, but no email filer or document appears

 

I am able to attach items via an email created from Outlook.

 

Anyone had this or can help me.


Regards

Rohan

3 REPLIES 3
MYOB Moderator Linda_K
257 Posts
MYOB Moderator
Australia
Linda_K
MYOB Moderator

257Posts

17Kudos

55Solutions

Accepted Solution Solved Solution

Re: Can not Send via Email from AE Document Manager

Hi @rohbrown,

 

Thanks for your post.

 

This issues has been identified and we have issued the following article to assist with a resolution:

 

KB 36812: Error: "Can't find Outlook instance. Please start Outlook manually" when opening or creati...

 

The above Knowledge Base article provides a Hotfix that  resolvesthis issue.

 

Hope this helps Smiley Happy

Cheers,

Linda
Practice Solutions Support
MYOB Australia Pty Ltd
Partner rohbrown
18 Posts
Partner
Australia
rohbrown
Partner

18Posts

25Kudos

0Solutions

Re: Can not Send via Email from AE Document Manager

Thanks for that. Do you have any idea when the next AE update may be released.

 

Regards

Rohan

MYOB Moderator Linda_K
257 Posts
MYOB Moderator
Australia
Linda_K
MYOB Moderator

257Posts

17Kudos

55Solutions

Re: Can not Send via Email from AE Document Manager

You're welcome!

 

The next release is scheduled at this stage around 8 September - not too far away Smiley Happy

Cheers,

Linda
Practice Solutions Support
MYOB Australia Pty Ltd
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