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Client Postal Address on Debtor Statements in MYOB AE

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Partner JenelleWalton
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JenelleWalton

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Client Postal Address on Debtor Statements in MYOB AE

Hi,

 

I made a change to our Practice Name on our Debtor Statements (Report Designer) on the Remittance Advice, as our business name had changed.

 

Now when our Debtor Statements are generated, no client postal addresses show.

 

I tested one of the MYOB AUS Debtor Statement options, the addresses are there when it generates.

 

I saved that option with a new name (no changes made) so that I could edit, and as soon as I tried to generate the statements, they now have no addresses? 

 

Does anyone have any ideas?

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MYOB Staff Post kyla
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kyla
MYOB Staff Post

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Re: Client Postal Address on Debtor Statements in MYOB AE

Hi @JenelleWalton

 

This type of issue generally occurs when the Postal address label has been changed in the configuration.  

 

For this one, it's best that you contact support on 1300 555 666 and select options 2,2,2,4 as they may need to dial in and check your set up.

 


cheers,

Kym
Practice Solutions Client Services Analyst
MYOB Australia Pty Ltd
Ultimate Partner Geoff_
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Geoff_
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Re: Client Postal Address on Debtor Statements in MYOB AE

Hi @JenelleWalton

 

Have you tried adjusting the Payee Square on the Remittance advice Template. I know we used to have problems with this years ago when editing invoice templates.

You may only have to drag the corner of the square a midgin

 

 

 

Geoff
Busselton Bookkeeping Service
MYOB Bookkeeping Partner, BAS Service Provider
Phone 08 9754 7680
Partner JenelleWalton
4 Posts
Partner
Australia
JenelleWalton

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Re: Client Postal Address on Debtor Statements in MYOB AE

Thanks Geoff,

 

I will give that a try, as I am sure I didn't change anything, but I could have accidently move that.

 

Jenelle

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