Client Postal Address on Debtor Statements in MYOB AE

[JenelleWalton]

Hi,

I made a change to our Practice Name on our Debtor Statements (Report Designer) on the Remittance Advice, as our business name had changed.

Now when our Debtor Statements are generated, no client postal addresses show.

I tested one of the MYOB AUS Debtor Statement options, the addresses are there when it generates.

I saved that option with a new name (no changes made) so that I could edit, and as soon as I tried to generate the statements, they now have no addresses? 

Does anyone have any ideas?

[kyla · Accepted solution]

Hi @JenelleWalton

This type of issue generally occurs when the Postal address label has been changed in the configuration.  

For this one, it's best that you contact support on 1300 555 666 and select options 2,2,2,4 as they may need to dial in and check your set up.

[Geoff_]

Hi @JenelleWalton

Have you tried adjusting the Payee Square on the Remittance advice Template. I know we used to have problems with this years ago when editing invoice templates.

You may only have to drag the corner of the square a midgin

[JenelleWalton]

Thanks Geoff,

I will give that a try, as I am sure I didn't change anything, but I could have accidently move that.

Jenelle