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We have just rolled over our financial year for 16/17, back up, optomised and verified.
When we attempt to open our file we get the error message that is stated in the subject line above. We then close and try again and it works. Also if we attempt to import a file it states that another person is in the file, when this not. We then have to exit, delete the lock file and then enter again and inport the file.
I have attempted to contact myob at 4:55 pm today and was not able to speak to anyone as the message sysem only advised phone numbers for myob advance support and then hung up.
This database is critical to our business and we require an answer urgently.
Thanks for your post, and welcome to the MYOB Community Forum!
My apologies that no-one has replied back to you - it looks like it got missed.
I cannot see any information in our support system to indicate that you were able to speak with one of our team.
Can you advise which particular product this is in relation to? Are you still encountering this issue? If so, please do let me know so I can make sure that the right team is able to get in contact with you.
This particular board that you have posted in is in relation to MYOB Accountants Enterprise - software used by Accounting Practices for General Ledger, Tax, etc - however looking at your details, it looks like you may have other MYOB products.
Thanks for your reply. This issue is no longer relevant - may main concern on that day was we could get no phone help - which I have raised with Barry Clay - MYOB Customer Service Team.
Great to hear that the issue has been resolved.
Speaking with Barry, I understand that he has received an email that you have sent this morning and will be in contact with yourself.