Error when Trying to Post a timesheet Entry on a specific Client

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Contributing Partner Peter-JaqStan
6 Posts
Contributing Partner
Australia
Peter-JaqStan
Contributing Partner

7Posts

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Error when Trying to Post a timesheet Entry on a specific Client

2 clients in our database when trying to add a timesheet entry to any of the active assignments hangs and will not allow you to process. Have to close timesheet window.

 

Multiple users have the same error and its on all the assignments for the 2 clients.

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Partner SB_Systems
91 Posts
Partner
Australia
SB_Systems
Partner

94Posts

70Kudos

13Solutions

Re: Error when Trying to Post a timesheet Entry on a specific Client

Hi @Peter-JaqStan,

 

The first thing I would check, is to make sure the clients don't have overlapping or multiple active Partners assigned. To do this, open the client and go the Responsibility tab. If there is more than one partner assigned, please ensure all previous partners have an end date. There should only ever be one active partner responsible for a client.

 

You can also run the Client Partner Check report to confirm if there are any clients that have incorrectly assigned parters. The report is under: Reports -> Client -> Client partner check. Any clients listed in this report have incorrectly assigned Partner(s) in the Responsibility tab. On a side note, any incorrectly assigned partner responsibilities will also make the Home screen graphs slow to load.

 

From memory this could also be caused by a held assignment, but as you have specified active assignments, I doubt it is that. 

 

Cheers!

 

Stewart Williams
Smart Business Systems
1300 798 717 | www.sbsystems.com.au

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