MYOBCommunity
Partner Zone
|
|
Partner Zone

Error when updating to Tax 2016

This thread is now closed to new comments.
Some of the links provided in this thread may no longer be available or relevant.
If you have a question please start a new post.
Highlighted
Contributing Partner OKD
10 Posts
Contributing Partner
OKD
Contributing Partner

10Posts

0Kudos

0Solutions

Solved: Go to Solution

Error when updating to Tax 2016

I keep getting this error message when trying to install the 2016 tax update.

ActiveX component can't create object

Has anyone else had this problem?
6 REPLIES 6
Partner SB_Systems
94 Posts
Partner
Australia
SB_Systems
Partner

94Posts

70Kudos

13Solutions

Re: Error when updating to Tax 2016

Hi @OKD,

 

If can provide some more details, I'll see if I can help you out.

 

What version of MYOB are you using? eg: MYOB AE (Classic Tax), MYOB AE (Profiles), MYOB AO

At which point are you receiving the error message? eg: starting the installation program, during the installation (what is on the screen) after the installation?

 

If you can provide a screen shot, that would also help.

 

Cheers!

Stewart Williams
Smart Business Systems
1300 798 717 | www.sbsystems.com.au

Please remember to give Kudos if someone has helped resolve your problem.
Contributing Partner OKD
10 Posts
Contributing Partner
OKD
Contributing Partner

10Posts

0Kudos

0Solutions

Re: Error when updating to Tax 2016

Thanks Stuart,

I am using MYOB AE (I believe profiles, not in front of my computer at the moment) I get to the end of the instal and then the error appears. I can continue but then it fails to upgrade the database.

Partner SB_Systems
94 Posts
Partner
Australia
SB_Systems
Partner

94Posts

70Kudos

13Solutions

Re: Error when updating to Tax 2016

Ok, I think I know what the problem is.

Do you use MAS by any chance? If so, please do the following:

Go into your MYOB BIN folder, this is usually something along the lines of:

M:\Apps\bin, or
M:\MYOB\bin, or
M:\bin, or
M:\MYOB\Apps\bin

In this folder you should find a file called module.ini.
I recommend you make a copy of this file before modifying it.
Edit module.ini in notepad.
Look for the [Installation] section
On the Modules line, you will most likely find it has Accounting in there twice. Once for Accounts and once for MAS, eg: Modules=Accounting - Accounts, Accounting - MAS, etc..
Delete the portion of "Accounting - Accounts," so only Accounting - MAS is left in the Modules line section
This should fix the Active X error you received.


Now we need to restart the database upgrade, to do this go back to the BIN folder.
This time, run the DatabaseSetup.exe program.
This will restart the install at the Profiles database upgrade portion. Select the appropriate database(s) to be upgraded.

This should then allow you to finish the install.

 

In the event the Tax database upgrade doesn't start automatically after the Profiles database upgrade (this should happen automatically), you can manually start the Tax database upgrade by running AETaxConfigUpdate.exe from the BIN folder.


Let me know how you go.

Stewart Williams
Smart Business Systems
1300 798 717 | www.sbsystems.com.au

Please remember to give Kudos if someone has helped resolve your problem.
Contributing Partner OKD
10 Posts
Contributing Partner
OKD
Contributing Partner

10Posts

0Kudos

0Solutions

Re: Error when updating to Tax 2016

I will do this and let you know. Thank you so very much for your advice.
Partner SB_Systems
94 Posts
Partner
Australia
SB_Systems
Partner

94Posts

70Kudos

13Solutions

Accepted Solution Solved Solution

Re: Error when updating to Tax 2016

No problem at all. This error happens quite often when you have a mixed site (Profiles with MAS). Assuming you don't use any of the Profiles functions, I would recommend talking to your client manager at MYOB about moving to PM Plus. This will essentially remove the Profiles layer between MYOB AE (Practice Manager) and AE Tax. It will also allow you to use the new combined installer, which will simplify Tax upgrades significantly.

 

Cheers.

Stewart Williams
Smart Business Systems
1300 798 717 | www.sbsystems.com.au

Please remember to give Kudos if someone has helped resolve your problem.
Contributing Partner OKD
10 Posts
Contributing Partner
OKD
Contributing Partner

10Posts

0Kudos

0Solutions

Re: Error when updating to Tax 2016

Your amazing. It worked.
Didn't find your answer here?
Try using advanced search to find a post more easily Advanced Search
or
Get the conversation started and make a new post Start a Post