Help ! MYOB Reporter

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Contributing User Twilightspy
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Help ! MYOB Reporter

Hi there,

 

I have upgraded MYOB Reporter to 3.4, but when I opened it, it says "Roll Forward is currently in progress for Master Level" and I can't entered it.

 

Please help!!

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Partner SB_Systems
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Re: Help ! MYOB Reporter

Hi @Twilightspy,

 

You can find the solution in KB26096. This will walk you through choosing AE MAS, AE Accounts or AO MAS.

 

<<MattN: Corrected Link to KB Article>>

 

For AE MAS Master level roll forward:

  1. Open Windows Explorer and navigate to X:\SOL64\Reporter\Masters where X: is the Installed Location.
    A list of files within the Masters folder appear.
  2. Delete any files with the entity type of the crashed ledger and the extension .ldb, .lcr, .rlcr, .lck, or .rlck.
    The lock file is deleted.
  3. Navigate to X:\SOL64\Reporter\Modified  where X: is the Installed Location.
    A list of files within the Modified folder appear.
  4. Delete any files with the entity type of the crashed ledger and the extension .ldb, .lcr, .rlcr, .lck, or .rlck.
    The lock file is deleted.
  5. Close Windows Explorer.
    The Windows Desktop appears.

 

For AE Accounts Master level roll foward:

  1. Navigate to X:\MYOB\bin\Reporter\Master folder, where X:\MYOB\bin is the Installed Location.
    A list of files within the Masters folder appear.
  2. Delete any files with the entity type of the crashed ledger and the extension .ldb, .lcr, .rlcr, .lck, or .rlck.
    The lock file is deleted.

 

Cheers.

 

Stewart Williams
Smart Business Systems
1300 798 717 | www.sbsystems.com.au

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Experienced User JoeleneCLM
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Re: Help ! MYOB Reporter

the solution in the link for KB26096 is coming up as a blank page.

 

does this process work the same for reporter 3.3?

Partner SB_Systems
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Re: Help ! MYOB Reporter

Hi @JoeleneCLM,

 

Yes, this process is the same for Reporter 3.3 as 3.4.

 

I should have mentioned, please log into your https://my.myob.com.au account first, as the KB articles require this to be able to access them.

Stewart Williams
Smart Business Systems
1300 798 717 | www.sbsystems.com.au

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MYOB Moderator MattN
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Re: Help ! MYOB Reporter

Hi @JoeleneCLM

 

Please try the link again above in SB_System's post - I have corrected it to point to the Knowledge Base Article.  The process does indeed also apply to Reporter 3.3

 


cheers,

Matt
Product and Technical Specialist
Practice Solutions
MYOB Australia Pty Ltd
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