Help - something strange happenned last night

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Trusted Partner RPD
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Help - something strange happenned last night

We upgraded to AE Version 5.4.27.93 a week or two ago, and all was working fine.

 

Yesterday, we were forced to change our MYOB passwords for increased security. - AE still functioned fine.

 

This morning, when the everyone is logging into AE, the PLS lodgement page and Prefills page has vanished - it is not on the tax dropdown menu.

 

What has happenned and how can it be fixed?

Salisbury CA
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Partner SB_Systems
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Re: Help - something strange happenned last night

Hi @RPD,

 

This normally happens if your lodgement path is set to ELS, not PLS. Can you please do the following:

 

  1. From AE PM: Go to Maintenance -> Tax - Administration
  2. This will open the AE Tax Administration module
  3. Select Utilities -> Control Record
  4. Enter in your Master Password 
  5. Select the Lodgment TAB
  6. Change the Lodgment Channel: from ELS to PLS. If it is already on PLS, please try setting to ELS, click OK, then open it again and change it back to PLS.
  7. Click OK
  8. Close out of Tax Administration
  9. Log off and back on to AE PM

You should now have your PLS and pre-fill tabs back. Let me know if you have any success.

 

Cheers.

 

Post edited by MYOB Moderator : to remove master password included in the post. Although this was a default password that should be changed, in the interest of security, we request that passwords are never shared on the public forum.

 

 

Stewart Williams
Smart Business Systems
1300 798 717 | www.sbsystems.com.au

Please remember to give Kudos if someone has helped resolve your problem.
Trusted Partner RPD
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Trusted Partner
Australia
Trusted Partner

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Re: Help - something strange happenned last night

All fixed.

 

Thanks for your help Stuart.

Salisbury CA
Partner SB_Systems
94 Posts
Partner
Australia
Partner

94Posts

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Re: Help - something strange happenned last night

No problem at all, glad I could help Smiley Happy

Stewart Williams
Smart Business Systems
1300 798 717 | www.sbsystems.com.au

Please remember to give Kudos if someone has helped resolve your problem.
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