Installing AE Asset s 2.3, Accountants Enterprise Release 8.14, System Release

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Udaya
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Installing AE Asset s 2.3, Accountants Enterprise Release 8.14, System Release

Hi,

 

We need to install AE Assets 2.3 in a windows 10 64 bits computer. We have System Release version 7.2c and Accountants Enterprise Release 8.14 in CDs. Are they same products?

 

When we tried to install System Release version 7.2c, we get error message says incompatible. Is there anyway we can download Newest version of system release or can we use Accountants Enterprise Release 8.14 with AE Assets?

 

We bought these software few years back and we don't have these products in our online accounts. We don't have any serial number or  client ID for it. They are in CDs.

 

Contacted Technical support few times, but didn't get any helpful suggestion to resolve an issue.

 

system release.PNG
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Partner SB_Systems
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Re: Installing AE Asset s 2.3, Accountants Enterprise Release 8.14, System Release

Hi @Udaya,

 

System Relase 7.2c and AE 8.14 are very old versions and definitely do not support 64 Bit Windows or Windows 10. The latest version of AE (Profiles) Release 8 is 8.28 and Assets is up to 2.4.3.1. Both are available for download from the my.myob web site, if you have an active support agreement.

 

From what you're describing, your support may not be up to date, or your login may not be correclty displaying your active support agreement. I would recommend getting in contact with your MYOB account manager to resolove the issue.

 

Once resolved, you should then be able to downloaded the lastest releases of the Accountants Enterprise suite.

Stewart Williams
Smart Business Systems
1300 798 717 | www.sbsystems.com.au

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MYOB Moderator MattN
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Re: Installing AE Asset s 2.3, Accountants Enterprise Release 8.14, System Release

Hi @Udaya

 

Thanks for your post - and welcome to the MYOB Community Forum - we hope you find it a wealth of useful info!

 

 

As @SB_Systems has mentioned, both Assets 2.3, and System Release 7.x and Series 8.14 are not supported or tested in the WIndows 10 environment. - especially 64 bit installs.

 

You will need to liase with your Account/Client manager about support agreements for entitlements to downloads.

 

the install you are running is a 16 bit installer - which is not capable of being run on 64 bit versions of Windows-  hence the errors.

 


cheers,

Matt
Product and Technical Specialist
Practice Solutions
MYOB Australia Pty Ltd
Udaya
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Re: Installing AE Asset s 2.3, Accountants Enterprise Release 8.14, System Release

Hi Stewart,

 

Thanks for your quick response.

 

I  tried to contact our MYOB account manager and sent email last friday and called and left voice mail but didn't receive reply yet. 

 

I am still trying to understand these myob software and there are still few more questions in my head. Could you please tell me, System Release 7.2c and Accountant Enterprise 8.14, are they same software with different version? Is System Release is just a prerequisite for AE Assets? 

 

We do have active support agreement for AccountRight. But I don't think we have for these products. Because I can't find them on Myproducts > Download section when I login to our account.

 

Does this account agreement maintain on yearly basic? Can these software still usable once agreement expire?

 

 

Udaya
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Re: Installing AE Asset s 2.3, Accountants Enterprise Release 8.14, System Release

Hi Matt,

 

Thanks for explaining again.

 

AE Assest and System Release are they part of Acountant Enterprise package? How much does licencing or support agreement cost for this product?

MYOB Moderator MattN
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Re: Installing AE Asset s 2.3, Accountants Enterprise Release 8.14, System Release

Hi @Udaya

 

System Release serves as a 'platform' for many of the MYOB applciations to run on, such as :

 

  • TAX
  • MAS (Management Accounting System)
  • Assets
  • to name but a few

If you also have AE Series products, then this includes an older tax product (for returns upto 2004), as well as potentially products such as Accounts (a general ledger product). 

 

AE series, is different from System Release - however, newer releases of the AE series suites also contain System Release to run current tax products.

 

In terms of costing, I cannot provide this, as I don't have pricing info. - its something your account manager would need to provide.

 


cheers,

Matt
Product and Technical Specialist
Practice Solutions
MYOB Australia Pty Ltd
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