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LODGMENT MANAGER DISAPPEARED

LLP
1 Post
Cover User
Australia
LLP
Cover User

1Posts

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LODGMENT MANAGER DISAPPEARED

Was able to lodge tax returns via Lodgment Manager yesterday without any issues.

 

Logged on today to find Lodgment Manager option under the Tax drop down menu had disappeared. The option to print PLS reports on the Tax page has also disappeared.

 

We have tried restarting the system in Settings (as advised to do on previous occasions), which usually rectifies the situation, but it has not worked this time around.

 

Any ideas on how to rectify this issue?

1 REPLY
MYOB Staff Post Helen-Z
9 Posts
MYOB Staff Post
Australia
Helen-Z
MYOB Staff Post

9Posts

9Kudos

2Solutions

Re: LODGMENT MANAGER DISAPPEARED

Hello @LLP

 

Thanks for your post, and welcome to the MYOB Community Forum!

 

There are a few different reasons that Lodgment Manager can disappear. One of the common reasons is when you switch to ELS lodgement (for example when lodging a BAS), this will turn off PLS lodgement temporarily. However, if you do not lodge once switching to ELS, it will not automatically turn PLS lodgement back on.

 

You can check this by following the steps below:

  1. Open your Tax Homepage. In Accountants Enterprise, you would click on the calculator icon on your front page to access this screen.
  2. Within the Tasks bar (on the left side of the screen), click on the Control Record link.
    Tip: Another way to access this is from within a tax return. Click on the Utilities menu option within a return and then select Control Record.
  3. Click on the Lodgment tab. At the bottom of the tab you will see the Lodgment Channel set to either PLS or ELS.

If the Lodgement Channel is set to ELS, switch it back to PLS, and log out of the Accountants Enterprise software. Once you log back in, you should find that you can access Lodgment Manager again.

 

If the Lodgement Channel is already set to PLS, please give our support team a call on 1300 555 666 - they may require access to your server to resolve.


Regards,

Helen
Tax Support Specialist
MYOB Australia Pty Ltd
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