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Locked Workpapers in New AE 2017.2

GTNZ
1 Post
Cover User
New Zealand
GTNZ
Cover User

1Posts

0Kudos

0Solutions

Locked Workpapers in New AE 2017.2

Hi there, 

 

We have just upgraded AE to AE 2017.2 and I have noticed that some of the workpapers lock themselves from comments/ editing and I can't seem to figure out what triggers it or how to remove the lock (two that spring to mind are our personal query sheet and manager review sheet) 

 

If anyone has any assistance on this, I would be very grateful. 

Thanks, 

Cayzia 

1 REPLY
MYOB Moderator MattN
682 Posts
MYOB Moderator
Australia
MattN
MYOB Moderator

682Posts

80Kudos

85Solutions

Re: Locked Workpapers in New AE 2017.2

Hi @GTNZ

 

Thanks for the post - and welcome to the MYOB Community Forum - we hope you find it a useful resource.

 

Can you advise what message you are seeing that would indicate that the workpaper is locked?  does it happen for multiple workpapers or only one?

 

Workpapers will lock when a user enters into the workpaper to make edits etc  - if its failing to clearn, then it should clear after 5 minutes - if that doesn't, its best to have your internal IT give our support team a call - as we will need access to the SQL database to see what locks are present etc.

 


cheers,

Matt
Practice Solutions Product Specialist
MYOB Australia Pty Ltd
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