Partner Zone
Partner Zone

MYOB AE Live - Not connecting to Desktop MYOB AE

This thread is now closed to new comments.
Some of the links provided in this thread may no longer be available or relevant.
If you have a question please start a new post.
Partner AndersonCA
76 Posts
Partner
Australia
AndersonCA
Partner

76Posts

2Kudos

1Solutions

MYOB AE Live - Not connecting to Desktop MYOB AE

We are currently experiencing an error message saying:

 

"Sorry we cant load your clients right now.  Try again in a few minutes"

 

"AE/AO - there's no problem but cant connect"

 

Can you please advise what the issue is?

 

Thanks

 

Diane

 

 

 

1 REPLY 1
Highlighted
MYOB Staff Post James_R
7 Posts
MYOB Staff Post
James_R
MYOB Staff Post

7Posts

1Kudos

1Solutions

Re: MYOB AE Live - Not connecting to Desktop MYOB AE

Hi Diane, 

 

From the error messages you are recieving it seems like there is an issue with a service on your server. Normally this can be fixed by restarting or starting the MYOB OnTheGo API Service. 

 

If you follow the following link KB0023140 - Troubleshooting, it will provide instructions on how to restart the service. 

 

Thankyou for using the MYOB Community Forum


Kind Regards,

James
Practice Support Analyst
Practice Solutions
MYOB Australia Pty Ltd
Didn't find your answer here?
Try using advanced search to find a post more easily Advanced Search
or
Get the conversation started and make a new post Start a Post