MYOB AE Tax 2018 - V17 Mandatory Tag & Value Not Present Family Name (Front Cover)

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BernieCPG
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MYOB AE Tax 2018 - V17 Mandatory Tag & Value Not Present Family Name (Front Cover)

Hi all

 

I am having an issue with AE Tax 2018 when completing an individual tax return, it results in a v error: "V17 Mandatory Tag & Value Not Present Family Name (Front Cover)" when all the required fields have been correctly completed.


Please advise.

 

Regards

Bernie

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Partner peterearp
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Re: MYOB AE Tax 2018 - V17 Mandatory Tag & Value Not Present Family Name (Front Cover)

We are also receiving this V message for individual returns in AE Tax 2018, have not found a solution yet. 

 

 

MYOB Staff MatS
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Re: MYOB AE Tax 2018 - V17 Mandatory Tag & Value Not Present Family Name (Front Cover)

Hi @BernieCPG

 

Welcome to the Community Forum!

 

We have seen a number of clients experience the V17 error after upgrading to version 2018.0 and we are looking into it.
For a workaround refer to KB 2017 & 2018: V17 - Mandatory tag value not present

 

Thanks,
Maddi

MYOB Staff Post James_R
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Re: MYOB AE Tax 2018 - V17 Mandatory Tag & Value Not Present Family Name (Front Cover)

Hi Bernie, 

 

Welcome to the community forum! We hope you find it a useful source of information. 

We are aware of the error appearing for 2017 and 2018 Individual Returns and are currently working on a fix.

 

A workaround that we have is to close the return.

 - Open the client's page in AE/AO, click on 'Edit Client Details' on the left, and modify the lastname (eg. add a 1 to the name).

 - Open the return from the tax returns page in AE/AO, then close the return.

 - Open the client's page in AE/AO, click on 'Edit Client Details' on the left, and modify the lastname back to the original. 

 - Open the return again and click F3 to validate and the error will be removed. 

 

More information can be found by visiting the Knowledgebase Article KB0022111 - 2017 & 2018: V17 - Mandatory tag value not present


Kind Regards,

James
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MYOB Australia Pty Ltd
Partner leififi
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Re: MYOB AE Tax 2018 - V17 Mandatory Tag & Value Not Present Family Name (Front Cover)

I am also having this problem and it is affecting more than one return.  I have followed the above knowledge base article and it apparently does not fix the problem for me.  It seems that there are quite a few people suffering from this problem.  Any news on when it might be fixed properly?

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