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HelenSom
3 Posts
Cover User
Australia
HelenSom
Cover User

3Posts

0Kudos

0Solutions

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MYOB Client Portal

have a client that is trying to log in to the client portal but has forgotten his password.

 

When he asks for a password reset he is not receiving an email from MYOB with a code to enter into the next step.

 

He has checked his junk mail etc.

 

Any ideas??

1 REPLY 1
MYOB Staff Post nickypic
69 Posts
MYOB Staff Post
Australia
nickypic
MYOB Staff Post

69Posts

18Kudos

6Solutions

Accepted Solution Solved Solution

Re: MYOB Client Portal

Hi @HelenSom

 

The client won't receive a password reset email if their email address is unknown to us.  This usually means the client never signed up in the first instance.  

 

Please ask your client to use the sign up option and establish a password.  This won't cause any problems if they already have a password and is safe to try.

 

 


cheers,

Nicky
Practice Solutions Product Analyst
MYOB Australia Pty Ltd
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