MYOB Client Portal

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HelenSom
3 Posts
Cover User
Australia
HelenSom
Cover User

3Posts

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MYOB Client Portal

have a client that is trying to log in to the client portal but has forgotten his password.

 

When he asks for a password reset he is not receiving an email from MYOB with a code to enter into the next step.

 

He has checked his junk mail etc.

 

Any ideas??

1 REPLY 1
MYOB Staff Post nickypic
85 Posts
MYOB Staff Post
Australia
nickypic
MYOB Staff Post

85Posts

22Kudos

9Solutions

Accepted Solution Solved

Re: MYOB Client Portal

Hi @HelenSom

 

The client won't receive a password reset email if their email address is unknown to us.  This usually means the client never signed up in the first instance.  

 

Please ask your client to use the sign up option and establish a password.  This won't cause any problems if they already have a password and is safe to try.

 

 


cheers,

Nicky
Practice Solutions Product Analyst
MYOB Australia Pty Ltd
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