Thank you for visiting our Partner Zone. This area is an exclusive space for MYOB Partners. Find out how to Partner with MYOB.
I have a client that is trying to log in to the client portal but has forgotten his password.
When he asks for a password reset he is not receiving an email from MYOB with a code to enter into the next step.
He has checked his junk mail etc.
Solved! Go to Solution.
The client won't receive a password reset email if their email address is unknown to us. This usually means the client never signed up in the first instance.
Please ask your client to use the sign up option and establish a password. This won't cause any problems if they already have a password and is safe to try.