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NO ACCESS To Tax Release, KB or Support

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Experienced Partner Harold
13 Posts
Experienced Partner
Australia
Harold
Experienced Partner

13Posts

1Kudos

2Solutions

Solved: Go to Solution

NO ACCESS To Tax Release, KB or Support

Client for 20 odd years but -

 

NO ACCESS to download pages

 

NO ACCESS to KBs - its been moved but no one knows where

Moving to forum based support has been a big flop

 

NO ACCESS to log support calls

 

VERY FRUSTRATING AND ANNOYING

 

This has been the case for months!!!

Has anyone actually checked this website ?

2 REPLIES 2
MYOB Staff Post kostasmarkou
107 Posts
MYOB Staff Post
Australia
kostasmarkou
MYOB Staff Post

107Posts

2Kudos

8Solutions

Re: NO ACCESS To Tax Release, KB or Support

Hi Harold, please ensure you log onto my.myob.com.au using your my.myob login. Once logged in please ensure that you are within your practice profile - this can be identified by the practice name in the drop down list at the far top of the screen. Once you are within your practice profile you should see the option to select downloads when you hover over the my products option.
Note that your my.myob login must be flagged as an account administrator, be the primary billing profile on the account in order to see the download options.

Please feel free to contact our support team on 1300 555 117 (connected Accountant Partners) during the appropriate hours should you have any further issues around your account access.
Kostas
Solutions Architect
MYOB Australia Pty Ltd
Experienced Partner Harold
13 Posts
Experienced Partner
Australia
Harold
Experienced Partner

13Posts

1Kudos

2Solutions

Accepted Solution Solved Solution

Re: NO ACCESS To Tax Release, KB or Support

Thanks Kostas for prompt response. My fault, was in wrong user login, can now see downloads.

 

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