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PDF Manager errors

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Partner CESmtih-Michael
1 Post
Partner
CESmtih-Michael

1Posts

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PDF Manager errors

The following errors apear when users login to the company's terminal server:

 

 Error 1.pngError 2.png

 

 

 

 

 

 

 

 

 

 

 

 

 

 

I have tried renaming the PDF Manager folder under the AppData\Roaming folder, however this did not rectifty the issue. Further to another post I found, I also added file and folder exclusions to the anti-virus configuration and again, this did not fix the issue.

 

Any assistance would be greatly appreciated.

 

Thank you

1 REPLY 1
MYOB Staff Post kyla
25 Posts
MYOB Staff Post
kyla
MYOB Staff Post

25Posts

4Kudos

6Solutions

Re: PDF Manager errors

Hi @CESmtih-Michael

 

You could stop the PDF Manager monitoring from the System Tray & the see if you can access PDF Manager without error.

 

If still an issue, try deleting the MPCConfiguration.xml file as per KB 23500 below and then see if you can open PDF Manager successfully:
http://help.myob.com/wiki/x/0AN3AQ

 

If the error persists,  then remove & re-install PDF Manager as per KB 34918 below with your anti-virus software disabled and then re-enable once the install is complete:
http://help.myob.com/wiki/x/kgZ3AQ

 

Should you still have an issue with accessing the product after following the above steps, it would be best for you to contact support on 1300 555 666 and select options 2,2,2,5.






cheers,

Kym
Practice Solutions Client Services Analyst
MYOB Australia Pty Ltd
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