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Re: installation AE tax 2014.2

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Unk
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Unk
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Re: installation AE tax 2014.2

We booked a new server installation several weeks ago and kept MYOB fully informed of our progress, only to find this morning that the new server(installed last Friday) cannot operate until MYOB staff migrate our software to the new server. An essential step that may take several days and will cost us a further $1200. When we asked our account manager why we were not informed of this step or why she had not booked it in for us she replied " it slipped my mind". Meanwhile we will be unable to undertake any client work for several days. It is just not good enough MYOB.  

 

 

 

<Removed comments and references to Client Manager>

 

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MYOB Moderator MattN
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MattN
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Re: installation AE tax 2014.2

Hi @Unk

 

Thanks for your post - Sorry to hear that you have not been satisfied with a service recently performed.

 

I have moved this to a Seperate topic, and will follow up the issue with Karlien now. 

 


cheers,

Matt
Product and Technical Specialist
Practice Solutions
MYOB Australia Pty Ltd
Partner SB_Systems
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SB_Systems
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Re: installation AE tax 2014.2

Hi Unk,

We're an IT company that specialises in AE and AO. We perform server migrations on a regular basis and have resources available at any time. If you would like some more information, please don't hesitate to contact our office.

Regards,
Stewart Williams
Smart Business Systems
1300 798 717
www.sbsystems.com.au
Stewart Williams
Smart Business Systems
1300 798 717 | www.sbsystems.com.au

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MYOB Moderator MattN
693 Posts
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MattN
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Re: installation AE tax 2014.2

Hi @Unk

 

Sorry to hear that your IT provider encountered an error when Migrating the MYOB Accountants Enterprise application to your new server.

 

I can see that one of our Consultants is currently performing the migration and setting up and testing the software for your site.

 

It looks like your IT provider has missed a step during the Migration which is what caused the Install of 2014.2 to not work as expected.  

 

Once your migration has been repaired, and everything is up and running on your new server, its important to continue conversations with your Client Manager about the "Take Advantage" program and getting you upgraded and installed with the latest Accountants Enterprise platform in preparation for Tax 2016 and the new SBR lodgement technology.

 


cheers,

Matt
Product and Technical Specialist
Practice Solutions
MYOB Australia Pty Ltd
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