Thank you for visiting our Partner Zone. This area is an exclusive space for MYOB Partners. Find out how to Partner with MYOB.
July 2021
July 2021
Hello,
There is an individual client whom prefilled and done previous years without any problem. This year prefill gets error;
System: MYOB AO Tax
Version: 2121.0 v 5.4.38.41
Error code: -
Summary: Error saving downloaded prefill information.
Detail: Object reference not set to an instance of an object.
I searched previous tickets. There was a known issue for some cases but his situation does not fit.
He is not over retirement age or nor getting super stream income.
Will appreciate your support on this matter.
Thank you,
Sevtap (Suzie)
July 2021
July 2021
Following, as this has become an issue in our practice as well.
MYOB, we would appreciate a response as soon as possible.
August 2021
August 2021
Hi @Sevtap
This is a Known Issue at the moment and we are working on a solution.
Please check the below link for Known Issues for 2021:
http://help.myob.com/wiki/x/tIPvAw
Regards,
Syed
Customer Support Representative