AU TAX 2015.0 now available

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MYOB Moderator
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Re: AU TAX 2015.0 now available

hi @AlanT

 

can you give me a run-down of exaclty what is happening?

 

you mention that you can access AE without a problem from the server - but from a workstation it doesnt work?

 

Without knowing your Client ID or your details, I cant look up and see what you have spoken with support about - so can you provide some further details, so I can suggest a course of action.

 

 


cheers,

Matt
Product and Technical Specialist
Practice Solutions
MYOB Australia Pty Ltd
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Re: AU TAX 2015.0 now available

@JoeleneCLM

 

Thanks Joelene,

 

I'd like to find that techie as the guy who was doing the migration for us is still not sure what to do.

 

Alan

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Re: AU TAX 2015.0 now available

LOL, yes he was by far the best help we've ever gotten. If the migration person still isn't sure then definitely try the online support request and see how you go. Good luck with it all.

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Re: AU TAX 2015.0 now available

Hi Alan,

 

Are you trying to perform (or have performed) a server migration, or install AE Tax 2015.0? Sorry, I'm a little confused as you said you can't get AE Tax 2014 to work, so you haven't installed AE Tax 2015 yet?

 

Can you please provide some more details on what has transpired and what is (not) working. Also, do you know if you run Profiles or Classic Tax?

Stewart Williams
Smart Business Systems
1300 798 717 | www.sbsystems.com.au

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MYOB Moderator
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Re: AU TAX 2015.0 now available

Hi @AlanT

 

I have just spoken with the Tech that has been working on your site - he emailed both your IT Provider (Richard) and Hugh in your practice at 11.57am this morning.

 

It would appear that the is something odd with the Network stack on your server that is causing issues with network applications from being able to communicate with services running on the server.

 

From reports, it appears that after a restart, the workstations are able to make connections to the SR-DAL services for a smaill period of time, and then it fails.  

 

Once we hear back from your IT Provider, we can proceed - however, installing Tax 2015 on your server will not resolve issues that are underlying with the new server.

 

 


cheers,

Matt
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Re: AU TAX 2015.0 now available

Thanks @MattN,

 

Yes, that is why we have not yet installed 2015.

 

Alan

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