Bank details ignored on itr in AO

This thread is now closed to new comments.
Some of the links and information provided in this thread may no longer be available or relevant.
If you have a question please start a new post.
Contributing Partner
7 Posts
Contributing Partner
Contributing Partner




Bank details ignored on itr in AO

So I have just discovered that several returns that I have updated the bank account details on. Whether it be changing from the clients to my trust account or clients changing banks. The ato has either just issued a cheque and completely ignored the details listed on the return. Or it has been paid to my trust account, so like it was fine the previous year.

What do I do?

How do I stop this from happening? 

MYOB Staff Post
143 Posts
MYOB Staff Post
MYOB Staff Post




Re: Bank details ignored on itr in AO

Hello @AKTAX 


Thanks for you question regarding the updated bank account details being ignored by the ATO.


The first thing I would suggest you check, is that the details are correct on the relevant tax returns - if the details are not valid, the ATO will make an attempt and when it fails try another option (whether your trust account, or a bank cheque).


If the details are correct in the return, I would suggest speaking to the ATO, and confirming which bank details were received, and whether there was an issue with the bank details. If the details were correct in the return, they would be sent correctly to the ATO, so its a matter of working out where the process failed.


Tax Support Specialist
MYOB Australia Pty Ltd

Didn't find your answer here?

Try using advanced search to find a post more easily Advanced Search
Get the conversation started and make a new post Start a Post