E-File extraction error

[kate-k]

Hi,

We use MYOB AO Classic for our accounts and tax return prepration.  A collegue has prepared a tax return, but is getting the below message when they try and extract it.  We have done a tax rebuild but the error message still appears.  We will be installing the hotfix for 23.0.0 tomorrow morning, will this remedy this error, or is ther something else that can be done.

Thanks,

[Steven_M]

Hi @kate-k 

Sorry to see that no-one has offered assistance in regards to your enquiry.

I can see from your account that you've since spoken with our phone-based team who have assisted with that situation. 

If you do have any further enquires don't hesitate to get in touch.