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May 2019
May 2019
Since Inland Revenue have moved to their new system we have not received any data.
The download history is showing the it is running at the scheduled time and it is passing since 26 April but has yet no data has been received.
Is this is an IRD issue or are we required to do something at our end.
May 2019
May 2019
I am having the identical problem. Though it is impossible to get in contact with IRD or MYOB at the moment over their phone lines. Does anyone have an answer please?
May 2019
May 2019
We are having the same issue can someone please advise if this is an IRD or MYOB issue and when and how it can be fixed .
May 2019
May 2019
I have been advised that the latest MYOB AO Tax Manager update which was released Monday 6th May, should fix this issue now.
May 2019
May 2019
Hi @Janeharkz, @Jocelyn2 and @Dianne60,
Thank you for you post.
Please download and install the 2019.0 service update, released yesterday to enable to IRD downloading feature. The update file can be found from my.myob.co.nz.
Do let us know how you go with this.
Cheers,
Suja Pillai
Social Support and Community Manager
Online Help| Forum Search| my.MYOB| Download Page
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May 2019
May 2019
I dont' seem to be able to access the Client IRD data refresh in Tax Manager against a client. How do I fix this as have had the upgrade on Tuesday and setup through mainteance map the IRD and client list which says all ok.
May 2019
May 2019
We seem to be having the same problem with individual Client IRD data refresh - comes up with a Error:Login Failed message. I was able to do a Bulk Refresh on 10 May, but have tried again within the last hour and have an error that "Bulk refresh cannot be performed....."
May 2019
May 2019
Calling MYOB today 13-05-19 at 16.30, apparantly we can still not get IRD information downloaded into MYOB AO.
Can we please have an update on this issue. What is the timeframe for this being sorted?
Are we going to be able to get client's penalties remitted for 7 May taxes, as I have not been able to access the 'missed payments'.
Thank you
May 2019
May 2019
Hi everyone,
Sorry about the delay with getting back to your post.
Please find below instructions from our Support team on how to ensure the IRD Download works:
Do let us know how you go with this. If you continue to have issues, it would be best to contact our phone support team for further assistance.
Cheers,
Suja Pillai
Social Support and Community Manager
Online Help| Forum Search| my.MYOB| Download Page
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May 2019
May 2019
Hi Suji
Are you sure the downloads are available now?
Yesterday MYOB said that there is still an issue with the data coming from IRD.
Can you please actually let us know when this problem (at IRD side) has been fixed.
Rather than trying your suggestion, wasting time, and still getting no data.
Thank you
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