MYOB Classic Tax Prep

[redrascal]

Is anybody else having issues with MYOB AO Classic Tax Prep?

Here are SOME of the issues we are having:

Posting partnership distributions twice.  

Working for Families:  Random children's details showing up in wrong client

The resolution to these problems is to get everyone out of tax and reindex which is less than ideal and on occassion having to delete returns, reindex and then re-enter.

[Niceday]

Good Afternoon @redrascal,

If you are still experiencing these issues please refer to knowledge base KB0022108 from My.myob, this would need to be performed by your IT person.

This will stop any new issues appearing but will not fix any that have already occurred in your database.

Have a good day.

[redrascal]

Hi are you sure that's the right KB article as I cannot locate it.

Thanks

[Niceday]

Morning Redrascal,

That was the correct Kb number, please ensure when logging into my.myob you have selected the right account in the top right hand corner. 

If you are still having trouble locating this KB please feel free to contact us on 0800 94 96 98 and one of our support staff may assist you.

Have a great day.

[redrascal]

Thanks.

I did contact MYOB via phone.

You quoted me an internal KM article which is why I couldn't access it.

Have it sorted now.

thanks