MYOB Client Portal resetting password

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irishsarpat
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MYOB Client Portal resetting password

I have a client that is trying to set up portal and has forgotten his password.

 

When he asked for a password reset he is not receiving email from MYOB with a code to enter into the next step. No emails in junk folder or any other email folders. 

 

Any ideas how to resolve this? 

 

Thank you. 

1 REPLY 1
Elizabeth_B
MYOB Moderator
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MYOB Moderator
MYOB Moderator

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Re: MYOB Client Portal resetting password

You will likely find that the user isn't getting the password reset email because their email address hasn't been registered in the first place. Please advise your client to use the SIGNUP option first, they then can create their password. From then they will be able to sign in.

Liz
Practice Solutions Product Analyst
MYOB Australia Pty Ltd

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