MYOB MAS Reporter logo black

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sambennett
Trusted Partner
52 Posts
Trusted Partner
Australia
Trusted Partner

52Posts

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MYOB MAS Reporter logo black

Hi - when we print from MAS reporter to PDF manager - our logo comes up as a black square - this is only happening to half the office and has only just started a few days ago.

 

Logo is under the size limit.

 

If you export report to word and print from pdf to there it works ok.

 

Can you advise what we need to do to fix this? Thank you

1 REPLY 1
Mark_St
MYOB Staff
122 Posts
MYOB Staff
Australia
MYOB Staff

122Posts

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8Solutions

Re: MYOB MAS Reporter logo black

Hi

 

This is due to a Windows Update KB5001649 Details of which can be found:

 

https://support.microsoft.com/en-us/topic/march-9-2021-kb5000802-os-builds-19041-867-and-19042-867-6...

 

Microsoft release an update to fix this issue KB5001649 as explained in the following link:

 

https://support.microsoft.com/en-us/topic/march-18-2021-kb5001649-os-builds-19041-870-and-19042-870-...

 

You will need to get your IT to intall the later Windows Update.

Cheers,
Mark

Practice Support Analyst

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