Pre-fill errors

RPD
Trusted Partner
182 Posts
Trusted Partner
Australia
Trusted Partner

182Posts

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Pre-fill errors

Most of my pre-fills reports from the ATO are failing this morning.

 

We get the message "Download Error"

Error code -

Summary: Error saving downloaded prefill informaion

Detail: Object reference not set to an instance of an object.

 

I have tried 2020 prefill downloands and they wotk fine - it is just the 2021 year for the problem.

Salisbury CA
11 REPLIES 11
MKemp
Contributing Partner
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Contributing Partner
Australia
Contributing Partner

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Re: Pre-fill errors

You are not the only one.  Must be some issue with MYOB not ATO, I think.

SB_Systems
Partner
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Australia
Partner

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Re: Pre-fill errors

Hi @RPD,

 

We have had several reports of pre-fill errors from other sites. After speaking with MYOB it appears to be an issue in Tax 2021 which is currently being investigated.

 

In other sites we have seen this error occur, as well as "stream error" but the data did still pre-fill. Can you please check and see if it does in fact pre-fill.

 

Cheers!

 

Stewart Williams
Smart Business Systems
1300 798 717 | www.sbsystems.com.au

Please remember to give Kudos if someone has helped resolve your problem.
Syed1
MYOB Staff
38 Posts
MYOB Staff
MYOB Staff

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Re: Pre-fill errors

Hi @RPD 

 

Regarding 'Pre-fill Error: Object reference not set to an instance of an object',

 

After investigation, it has been identified as a known issue affecting some 2021 returns and has been escalated to Developers for further investigation.

 

The workaround for such Pre-Fill Errors is to manually fill the Tax Return until a fix is released.

 

Once again we are sorry for the inconvenience.

 

Regards,

Syed

Customer Services Representative

MKemp
Contributing Partner
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Contributing Partner
Australia
Contributing Partner

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Re: Pre-fill errors

No the data is not there. Hopefully this is fixed asap.  Thankyou.

Carr-Barnett-AS
Experienced User
18 Posts
Experienced User
Experienced User

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Re: Pre-fill errors

This issue was supposed to be fixed with the hotfix 2021.0a

We had that uploaded on Friday 23/7/2021 and it still didn't fix the download problem at all.

RPD
Trusted Partner
182 Posts
Trusted Partner
Australia
Trusted Partner

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Re: Pre-fill errors

I loaded an update or hotfix a couple of weeks ago. Is there another one since?  I haven't had any email notification?

Salisbury CA
Syed1
MYOB Staff
38 Posts
MYOB Staff
MYOB Staff

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Re: Pre-fill errors

Hi @Carr-Barnett-AS 

 

Unfortunately, there are few users who are experiencing these issues.

 

The Product Development team is currently investigating the issue as a high priority.

 

Regards,

Syed

Customer Service Representative

Syed1
MYOB Staff
38 Posts
MYOB Staff
MYOB Staff

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Re: Pre-fill errors

Hi @RPD 

 

The latest hotfix update is released on 21/07/2021 which is 2021.0a Update.

 

It is strongly recommended to do the update and it should take less than 5 minutes.

 

Regards,

Syed

Customer Service Representative

Carr-Barnett-AS
Experienced User
18 Posts
Experienced User
Experienced User

18Posts

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Re: Pre-fill errors

I got the email about the hotfix dated 21 July 2021

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