Partner Zone

Unable to download lodgement report in AE

This thread is now closed to new comments.
Some of the links and information provided in this thread may no longer be available or relevant.
If you have a question please start a new post.
Contributing User
5 Posts
Contributing User
Contributing User




Unable to download lodgement report in AE

I tried to download my lodgement report today in AE and it did not work

I think it's something to do with the VPN.

The communication log is in the attachment.



MYOB Staff Post
145 Posts
MYOB Staff Post
MYOB Staff Post




Re: Unable to download lodgement report in AE

Hello @nakul93


Thanks for your question regarding the issue you are having with downloading your lodgement report.


Based on the communication log that you have included, it sounds like the Cisco AnyConnect service is not running (or may be disabled). To check whether this is the case, if you are using Windows 10, right click on the start button and select Run. In the search window, type in services.msc and press Enter.


Once the Services(Local) window has opened, scroll down until you see Cisco AnyConnect. Right click on the service and select Properties. When that opens, check the Startup Type - if it says Manual or Disabled, change the status to Automatic. The service status should say Started, if it says Stopped, then click on the Start button to start the service. Once that is done, click OK and then close the Services window and you should be able to retrieve reports again.


If you are still having issues, please give the Support Team a call on 1300 555 666 for further assistance.




Tax Support Specialist
MYOB Australia Pty Ltd
Trusted Partner
61 Posts
Trusted Partner
Trusted Partner




Re: Unable to download lodgement report in AE

We've been having problems with this since we moved to a new Server with Server 2016 on it. No luck fixing it at this stasge so we've not been getting downcloaded reports, nor have we been able to lodge via ELS for several months.

108 Posts




Re: Unable to download lodgement report in AE

Hi @nakul93,


On Windows Server 2016, neither the Cisco VPN Client or the Cisco AnyConnect client are supported.


However, you can make the Cisco VPN Client work, but it is unsupported. To install the Cisco VPN Client on Windows Server 2016 you need to first install the Sonicwall VPN client from the Sonicwall site. You will need to setup a free account:


Then install the Cisco VPN Client ( from the Tax (SOL64) folder in System Release. You must extract the VPN client and run the vpnclient_setup.msi, the normal vpnclient_setup.exe will not run. Once installed, you will then need to correct the following registry entry. This is done at your own risk, make sure you take a backup first.

Browse to:


Modify the DisplayName value and remove all the text before Cisco. It should now be: Cisco Systems VPN Adapter for 64-bit Windows



You can now uninstall the Sonicwall VPN client, as it will leave a filter driver behind.


Please note: installing both the Sonicwall and Cisco VPN clients will drop Windows networking, so only do this without other users on the system. We have come across a specific issue with Windows 2016 on Vmware vSphere 6.5, where the networking adapter can stop working when the Sonicwall software is installed. This doesn't seem to be an issue on Hyper-V or physical hardware.


Tax should now be able to perform ELS lodgements, including downloading reports, lodging BAS, etc as normal.

Stewart Williams
Smart Business Systems
1300 798 717 |

Please remember to give Kudos if someone has helped resolve your problem.

Didn't find your answer here?

Try using advanced search to find a post more easily Advanced Search
Get the conversation started and make a new post Start a Post