Unable to launch essentials in AO

[Simon100]

New essentails client file set up in AO and on my essentials dashboard.  I can access the file thorugh my dashboard and have been coding and entering journals etc through this but when I tried to go into AO and open client accounting to complete the end of year journals it comes up with an error "object reference not set to an instance of an object".  I am also unable to lauch essentails for this client from AO.  All other clienst are unaffected.  Have aclled MYOB help both Ao and essentals support with no meaningfull answers other than AO is working and so is essentials.  Any ideas how to fix this?

[Steven_M]

Hi @Simon100 

Thank you for your post and sorry to see that no-one has offered their assistance with regards that.

Did you manage to get your enquiry sorted? If not, do let us know and our Practice Solutions team would be happy to offer further assistance with that.