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AO licence file not located

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Trusted User ford
237 Posts
Trusted User
New Zealand
ford
Trusted User

237Posts

11Kudos

3Solutions

AO licence file not located

Hi

I did a new install  for AO 20.0.1 after installing 17.0.0.a first. When I open the programme it says it cannot locate the licence.
I think I need to copy it from the server or from one of the other pcs.

Can someone advise thanks

 

1 REPLY
MYOB Staff Post Helen-Z
51 Posts
MYOB Staff Post
Australia
Helen-Z
MYOB Staff Post

51Posts

11Kudos

6Solutions

Re: AO licence file not located

Hi @ford

 

Thanks for your question - I am unsure if you have spoken to Support, please disregard my answer if you have already done so.

 

If the new machine is part of a network, I would normally recommend running the workstation setup so that the software is linked to the data (and also the licence file). There is way around this that involves modifying the registry key that points to the data path. If you have not already done so, please give our Support team a call and ask them to do this for you so that it is pointing to the right location.

 

If the new machine is a stand alone machine with its own set of data, you will need a new licence. In that case, I would recommend speaking to your Client Manager to discuss this option.


Regards,

Helen
Tax Support Specialist
MYOB Australia Pty Ltd
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