Accountants Office - Client Accounting Reports

[Janeharkz]

I migrated my clients data for the 2018 year.

I have been working on the 2019 Accounts and have had to edit a journal.  

I can't access the reports and I am getting the advisisng that I have not confirmed the upgrade of this client.

Please advise as to how I can resolve this situation.

[Mark_St]

Hi Jane,

There is a link for the Upgrade wizard under the Client Accounting tab.

You will need to click this link and step through the upgrade wizard.

[Janeharkz]

Mark

I have done that - Message

Client Error

An unexpected error has ocurred.  Please check the log file for details.

Reason:

Object reference not set to an instance of an object.

I have put through a support request - noone has responded as yet.

We have had this issue before and MYOB support were unable to resolve the issue.

We are on a hosted server so unable to run any scripts ourselves if this is required.  

[Mark_St · Accepted solution]

Hi Jane,

As this is logged to Support, I will take this issue offline and call you regarding it.