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June 2019
June 2019
We are having issues scanning documents to our AO clients accounts and they aren't showing up in AO - have tried several times. Is this a IT issue, Printer issue - can MYOB get full and need to delete some files eg. 2011 and before (I assume you still have to keep files for 7 years?)
Solved! Go to Solution.
June 2019
June 2019
Hi @Leeann69.,
Thanks for your post and welcome to the MYOB Community! we hope you find it a great resource!
Let me apologise for the delay - our support teams have been inunndated with calls due to lodgement deadlines and the leadup to the new tax year.
The short answer to your questions is no - MYOB AO Cannot get full. However, there are a number of limitations that can cause issues when you have a large amount of data in your Database, or on your Document Manager FileStore.
Having said that, we have yet to see an MYOB AO client ever get close to the limits imposed by Microsoft SQL Server Express (which AO uses).
Note that Document Manager does not store the actual documents you are adding for clients in the Database - these are actually stored on disk in the DM FileStore (which is a location on your network) - so it is possible, if you cannot add any Documents to DM that the filestore location is full - but you should be seeing an error about that.
If you can sometimes add documents, and other times you cant, then we would expect you to see some form of error when you attempt to add the document.
So, that brings us to the questions - this will help us to get to the bottom of the cause :
Feel free to respond with the above info, and we can help you troubleshoot what is causing this.