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Can't Print to PDF After Upgrading AO Classic

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Trusted User ITWorx_NZ
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Can't Print to PDF After Upgrading AO Classic

Hello, all.

 

I have a client who suddenly cannot print to PDF after updating AO Classic to 22.0.0. He gets the "Printer not activated, error cade -41" when trying to print.

 

Well, reinstall the PDF driver from the install files as detailed here, right? Did that, three times. Each time, it works for a few hours, then stops with the same problem, again. I even reinstalled AO, same thing.

 

He is running AO on a Windows 10 64-bit machine, but it's only him, in the entire company. Everyone else is working fine.

 

Help?

11 REPLIES 11
MYOB Staff Post Mark_St
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Re: Can't Print to PDF After Upgrading AO Classic

Thank you for your post ITWorkx_NZ.

 

The printer driver version of MYOB AO PDF Generator changed to Amyuni printer driver version 600.

 

As you have installed printer driver version 450, it should still be installed.

 

This may need to be changed. To do this, under Control Panel, select devices and printers.

In there right click on MYOB AO PDF Generator and select Printer Properties.

Under Advanced, check the printer driver. This needs to be Amyuni version 450.

Cheers,
Mark

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MYOB Staff Post Mark_St
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Re: Can't Print to PDF After Upgrading AO Classic

Thank you for your post ITWorkx_NZ.

 

The printer driver version of MYOB AO PDF Generator changed to Amyuni printer driver version 600.

 

As you have installed printer driver version 450, it should still be installed.

 

This may need to be changed. To do this, under Control Panel, select devices and printers.

In there right click on MYOB AO PDF Generator and select Printer Properties.

Under Advanced, check the printer driver. This needs to be Amyuni version 450.

Cheers,
Mark

Practice Support Analyst

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Trusted User ITWorx_NZ
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Re: Can't Print to PDF After Upgrading AO Classic

Hi, Mark. Yes, I did this. Made no difference. Works for a couple of hours, then stops with the same error. Next?
MYOB Staff Post Mark_St
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Re: Can't Print to PDF After Upgrading AO Classic

Hi IT_Worx_NZ,

 

From within Device and Printer, open the printer properties for the MYOB AO PDF Generator.

From the Advanced tab, remove all printer drivers, except version 450.

From within the Accountants Office folder in Windows Explorer, run register.bat.

 

If you need to remove Amyuni printer driver 450, you will need to re install it (article 32962 from the my.myob website has a copy of this driver version attached) and run the register.bat file, from within the Program Files(x86)\Accountants Office folder.

Cheers,
Mark

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Trusted User ITWorx_NZ
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Re: Can't Print to PDF After Upgrading AO Classic

Okay, I'll give this a go and let you know. Finger crossed. Smiley Happy
Trusted User ITWorx_NZ
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Re: Can't Print to PDF After Upgrading AO Classic

Hi, Mark. This almost worked - let me relate the tale. Firstly, you can't delete the drivers that way, you have to delete the Anyumi and MYOB PDF printers first or Windows won't delete the drivers. And you have to do it by going Control Panel/Devices and Printers, select any printer, then click Print server properties, click the Driver tab, click Change Driver Settings, then you can select and remove the driver. Once that was done, I ran the register.bat within the AO folder, and it did add the MYOB PDF printer back in - but it also put the 600 driver back too. *sigh* So, back to square one. Is there a way I can add the printers back in without that register.bat file?
MYOB Staff Post Mark_St
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Re: Can't Print to PDF After Upgrading AO Classic

Hi ITWorx_NZ

 

The latest update of AO Classic does install the printer driver version 600.

Please follow the Knowledge Base artilcle link below:

 

http://help.myob.com/wiki/x/hAV3AQ

 

This article has version 450 of the printer driver with instructions on how to install it.

 

Cheers,
Mark

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Trusted User ITWorx_NZ
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Re: Can't Print to PDF After Upgrading AO Classic

Mark, we're going in circles. I said I did this already. Plus, the final step is to run register.bat, which reinstalls the v600 driver. Could it be because this PC is an Intel NUC? I've had some troubles with firmware on these things before...
MYOB Staff Post Mark_St
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Accepted Solution Solved Solution

Re: Can't Print to PDF After Upgrading AO Classic

Hi ITWorx_NZ

I'll get you to try something a bit different.

Rename the folder PDFWriter within the folder C:\Program Files (x86)\Accountants Office.

Attached to the article link: http://help.myob.com/wiki/x/hAV3AQ is a zip file PDFWriter.zip.  Extract the folder PDFWriter to the Accountants Office folder.

Remove the Amyuni printer driver version 600.

In the folder PDFWriter which has been copied across run the file install.exe. This will install printer driver version 450. By running this file there is no need to run register.bat.

You may need to rename the Amyuni Document converter to MYOB AO PDF Generator.

 

Cheers,
Mark

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