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Client Portal - 'sorry something went wrong try again later'

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EmilyK79
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Australia
EmilyK79
EmilyK79
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December 2019

December 2019

Client Portal - 'sorry something went wrong try again later'

I am trying to set up a client on the Portal, which I have successfully done before, but keeping getting the message 'Sorry, something went wrong. Please try again later.'  Rather annoying when I have now attempted this half a dozen times.  Also have set up a user that it wont find by search but when set up the user it tells me they already exist.

Why is this happening?

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kyla
MYOB Staff
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kyla
kyla
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December 2019

December 2019

Re: Client Portal - 'sorry something went wrong try again later'

Hi @EmilyK79 

 

Can you please check that your portal name or users email address doesn't contain an apostrophe or any other special character as per KB 38211 below:

 

https://help.myob.com/wiki/x/xgV3AQ

 


cheers,

Kym
Practice Solutions Client Services Analyst
MYOB Australia Pty Ltd
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