Client portal email rejection

[D_M]

Hi,

I have set up a portal for a client and have received an email from bounce@apps.myob.com stating email delivery was unsuccessful.  A search tells me this may be because an email address could be black listed.  Could someone from MYOB please respond to look into this for me.

Regards,

Danielle 

[MattN]

Hi @D_M 

Thanks for the question!  

It is quite possible that the email might have been blacklisted.  This usually occurs when we've attempted to send multiple times, and the recipient mail server didnt' respond, or flat out denies the inbound email.  Often, this can be caused by temporary issues too.

If you can provide the email via a private message to me (hover over my name/avatar, and then in the box that pops up, click "Send Message"), then I can check if the email address has been blacklisted.

Best not to post the email address of the client in a public forum.