Crashes with MYOB Since recent Upgrade to version 21.0.0

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JMCD11
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Crashes with MYOB Since recent Upgrade to version 21.0.0

We have a client using MYOB Accountants Office Classic, who are getting the below error message:

 

There doesn't appear to be a specific trigger that causes the issue, and when the issue ocurrs, it effects all users.

 

Would someone be able to shed some light on this issue?

 

Description
A problem caused this program to stop interacting with Windows.
Faulting Application Path: C:\Program Files (x86)\Accountants Office\AO.exe

 

Problem signature
Problem Event Name: AppHangB1
Application Name: AO.exe
Application Version: 21.0.0.0
Application Timestamp: 47139f24
Hang Signature: a045
Hang Type: 134217728
OS Version: 10.0.14393.2.0.0.16.7
Locale ID: 5129
Additional Hang Signature 1: a045a89164e9ec64d2124e93f4447723
Additional Hang Signature 2: 7561
Additional Hang Signature 3: 7561be2ee5377652cf86d12524837c12
Additional Hang Signature 4: a045
Additional Hang Signature 5: a045a89164e9ec64d2124e93f4447723
Additional Hang Signature 6: 7561
Additional Hang Signature 7: 7561be2ee5377652cf86d12524837c12

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Community Manager Suja_P
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Re: Crashes with MYOB Since recent Upgrade to version 21.0.0

Hi @JMCD11,

 

Thank you for your post.

 

Our first recommendation would be to check the following Help article to help resolve unexpected crashes

 

If you have already gone through the help article and are still experiencing issues, we recommend contacting our support team via 1300 555 666 for us to have a closer look at the issue.

 

Do let us know how you go.

Cheers,
Suja Pillai

Social Support and Community Manager

Online Help| Forum Search| my.MYOB| Download Page

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