IRD Data Feed

Contributing Cover User Janeharkz
6 Posts
Contributing Cover User
New Zealand
Janeharkz
Contributing Cover User

6Posts

1Kudos

0Solutions

IRD Data Feed

Since Inland Revenue have moved to their new system we have not received any data.

The download history is showing the it is running at the scheduled time and it is passing since 26 April but has yet no data has been received. 

Is this is an IRD issue or are we required to do something at our end.

 

13 REPLIES 13
Jocelyn2
2 Posts
User
Jocelyn2

2Posts

0Kudos

0Solutions

Re: IRD Data Feed

I am having the identical problem. Though it is impossible to get in contact with IRD or MYOB at the moment over their phone lines. Does anyone have an answer please?

Partner Dianne60
3 Posts
Partner
New Zealand
Dianne60
Partner

3Posts

0Kudos

0Solutions

Re: IRD Data Feed

We are having the same issue can someone please advise if this is an IRD or MYOB issue and when and how it can be fixed .

Jocelyn2
2 Posts
User
Jocelyn2

2Posts

0Kudos

0Solutions

Re: IRD Data Feed

I have been advised that the latest MYOB AO Tax Manager update which was released Monday 6th May, should fix this issue now.

Community Manager Suja_P
2,000 Posts
Community Manager
Australia
Suja_P
Community Manager

5841Posts

2130Kudos

476Solutions

Re: IRD Data Feed

Hi @Janeharkz@Jocelyn2 and @Dianne60

 

Thank you for you post. 

 

Please download and install the 2019.0 service update, released yesterday to enable to IRD downloading feature.  The update file can be found from my.myob.co.nz.

 

Do let us know how you go with this.

 

Cheers,
Suja Pillai

Social Support and Community Manager

Online Help| Forum Search| my.MYOB| Download Page

Did my answer help?

Mark it as a SolutionHelpful? Leave a to tell others

Partner Dianne60
3 Posts
Partner
New Zealand
Dianne60
Partner

3Posts

0Kudos

0Solutions

Re: IRD Data Feed

I dont' seem to be able to access the Client IRD data refresh in Tax Manager against a client.  How do I fix this as have had the upgrade on Tuesday and setup through mainteance map the IRD and client list which says all ok.

Partner copes
3 Posts
Partner
copes
Partner

6Posts

0Kudos

0Solutions

Re: IRD Data Feed

We seem to be having the same problem with individual Client IRD data refresh - comes up with a Error:Login Failed message. I was able to do a Bulk Refresh on 10 May, but have tried again within the last hour and have an error that "Bulk refresh cannot be performed....."

Tracey Butler
Cope Shearing
samanthawilson
2 Posts
User
samanthawilson

2Posts

1Kudos

0Solutions

Re: IRD Data Feed

Calling MYOB today 13-05-19 at 16.30, apparantly we can still not get IRD information downloaded into MYOB AO.

 

Can we please have an update on this issue. What is the timeframe for this being sorted?

 

Are we going to be able to get client's penalties remitted for 7 May taxes, as I have not been able to access the 'missed payments'. 

 

Thank you

Community Manager Suja_P
2,000 Posts
Community Manager
Australia
Suja_P
Community Manager

5841Posts

2130Kudos

476Solutions

Re: IRD Data Feed

Hi everyone,

 

Sorry about the delay with getting back to your post. 

 

Please find below instructions from our Support team on how to ensure the IRD Download works:  

 

  1. MYOB is on version 2019.0 Service Pack (Service Pack update was release on Monday last week, which is 6th May). To check if MYOB AO/AE is on right version, please click on http://help.myob.com/wiki/x/Y4k6Ag, and check the Post Installation Section.
  2. Agency is linked to MYOB at IRD, more instruction on how to do that, please see http://help.myob.com/wiki/x/eYo6Ag.
  3. The automatic schedule downloading time needs to be in between 11AM to 6:30PM.

Do let us know how you go with this. If you continue to have issues, it would be best to contact our phone support team for further assistance. 

Cheers,
Suja Pillai

Social Support and Community Manager

Online Help| Forum Search| my.MYOB| Download Page

Did my answer help?

Mark it as a SolutionHelpful? Leave a to tell others

samanthawilson
2 Posts
User
samanthawilson

2Posts

1Kudos

0Solutions

Re: IRD Data Feed

Hi Suji

 

Are you sure the downloads are available now?

Yesterday MYOB said that there is still an issue with the data coming from IRD.

Can you please actually let us know when this problem (at IRD side) has been fixed. 

Rather than trying your suggestion, wasting time, and still getting no data.

Thank you

 

Didn't find your answer here?
Try using advanced search to find a post more easily Advanced Search
or
Get the conversation started and make a new post Start a Post