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MYOB AO 2018.3 Remote Desktop User - Error 87 "Deleting Memory Profile Values"

Partner Jon-2020_Global
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Partner
Australia
Jon-2020_Global

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MYOB AO 2018.3 Remote Desktop User - Error 87 "Deleting Memory Profile Values"

Hi Community,

 

Our IT technician and I are trying to access the Server installed MYOB AO 2018.3 as a remote desktop user.

Sign in is fine, however when accessing client tax return, Error pops up noting in the top border "System Release 8.1a (x64)" with actual error message showing Error 87 "deleting memory profile value".

 

Returns will open, however the pop ups are concerning.

 

We thought it may have to do with access permissions, however these have been granted and issue reoccurs.

 

Access to software on standard desktops has no issue.

 

Does anyone have any ideas why this may be occurring and what we can change to rectify error?

MYOB AO Error.PNG

Thank you.

1 REPLY 1
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MYOB Staff Post Helen-Z
88 Posts
MYOB Staff Post
Australia
Helen-Z
MYOB Staff Post

88Posts

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8Solutions

Re: MYOB AO 2018.3 Remote Desktop User - Error 87 "Deleting Memory Profile Values"

Hello @Jon-2020_Global

 

Thanks for your question, and welcome to the Community Forum!

 

My apologies for the delay in response. I was unable to locate your account, so I am unsure if the issue was resolved (although I hope you gave our Support Team a call for assistance). As an Australian user, the latest version we have for AO is 2018.1, are you possibly installing the New Zealand software?

 

Please let our Support Team know if the issue is still unresolved, with a call to 1300 555 666.


Regards,

Helen
Tax Support Specialist
MYOB Australia Pty Ltd
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