Myob ao

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euan
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Myob ao

I am on the Windows XP platform. I have been with Myob from the inception of Accountants Office suite of programs. Today I downloaded the patch for Fbt2015 that refuses to install due to dll issues on cloud. myob support unhelpful, virtually admit that their software upgrades should work but are aggressively barring out Windows Xp users. This has forced me to buy two new machines today, set them up in Windows 7 at cost of $2'000, has brought my Practice to a halt and caused major issues - All other software providers work in Xp and more friendly and helpful. I have had to lodge FBT by paper, and think Myob as a service provider stinks! Loading windows 7 is a complete reinstall, will take days if not a week of reload, with new computers, stress weeks away from a new tax year, plus costs of my IT consultant. If Myob wants referrers and feeders then This is not the way to treat Accountants.
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MYOB Moderator MattN
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Re: Myob ao

Hi @euan

 

Thanks for your post - and apologies for the frustration with Windows XP no longer being supported.

 

Its important to note that Windows XP support was discontinued by Microsoft sometime ago (April 2009) and Microsoft ceased providing any security updates for the Windows XP operating system in April 2014. and MYOB support for Windows XP ended in December 2012.  

 

Microsoft ceased releasing Security Updates for Windows XP in April 2014.  

 

See the Microsoft Lifecycle fact-sheet for more info.

 

Windows XP has been one of longest supported for all Microsoft Operating systems, and has been a sturdy workhorse.  However, with new technologies, and new security enhancements, some are just not able to work with Windows XP, or Windows Vista for that matter.

 

While we would love to always provide backwards compatiblity (and you can see that MYOB continued supporting Windows XP long after Microsoft ceased mainstream support for Windows XP), we cannot do it forever.  

 

Security enhancements, and changes to the .NET framework(The Architecture that MYOB Accountants Office is built on) have made it impossible to run the current releases of .NET on Windows XP and Windows Vista.

 

We have notifed clients for some time that Windows XP was not supported - so make sure you are subscribed to our eBulletin's to keep up to date - you can check your subscriptions from the my.MYOB website - just go to 'my details" and look at your subscription info at the bottom of the page.

 

You can read about the MYOB product compatiblity with various Microsoft technologies in the artclie KB: MYOB Compatibility with Microsoft products and technologies

 

Its important to note that many applications are no longer supported on Windows XP - current versions of the Microsoft Office suite (Version 2013 - which is now 2 years old) does not work in Windows XP - see here.


cheers,

Matt
Product and Technical Specialist
Practice Solutions
MYOB Australia Pty Ltd
euan
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euan
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Re: Myob ao

Dear Matt
I fully understand and accept progress and am willing to step up to Windows 7. However I do not accept posting that it will not support even Windows 7 by year 2016 when these platforms work for the majority of 95% of software programs and supported by other software providers. mYOB is unfriendly, it is hard to find human intervention, and dictates to most of our clients and Accountants who clients turn to for custodians and advisors of their accounting records. Intuit, Zero, and Ledger Elite all offer competitive product and support and listen to Accountants plus provide viable support. I know that Windows 8 provided significant problems and frustration with the MyobAO product
It would be more helpful had MYOB offered me customer service and advice to offer transfer to Windows 7 rather than no support statements with no help offers. I remember how you transferred a viable AO classic platform into SQL no traumatised Accountants with the transfer with significant operational delays, slow response delays, and downtime. It would be more helpful if MYOB got Accountantants on board rather than turn them off together with majority of client base.
Cheers Euan
MYOB Moderator MattN
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Re: Myob ao

Hi @euan

 

Thanks for your post.

 

As mentioned previously, MYOB needs to ensure that we keep up to date with the currently available versions of the core Windows components that Microsoft provide, on which the MYOB Accountants Office product is build (Microsoft .NET Framework).    Newer versions of the .NET Framework are not supported on older Operating Systems - there is unfortunately, little we can do with regard to this.

 

Microsoft have already ceased maintstream support for Windows 7, and MYOB will end support and testing of the MYOB products against this Operating System in December 2016 - this is over 6 years after Windows 7 was first released.

 

Again, even Microsoft's latest release of Microsoft Office (2013) which was released over 2.5 years ago, does not support installing on Windows XP or Windows Vista.

 

MYOB have only recently prevented the MYOB Accountants Office suite from installing on Windows XP because of recent changes to the .NET framework.

 

I am not quite sure what help you would like MYOB to provide in terms of moving from Windows XP to the Windows 7 or 8 platform - we can certainly provide Migration Services to move your MYOB Products from your old system to your new Windows 7 or Windows 98 based system - however, installing and setting up Windows on a new machine is not a service that MYOB offer - there are many IT providers who do these types of work.


cheers,

Matt
Product and Technical Specialist
Practice Solutions
MYOB Australia Pty Ltd
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