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Hopefully someone can help our practice with this issue.
I believe a while back when another firm merged into our, we brought together our two AO Client files.
This client MORR was duplicated in the new system.
WIP and BILLS were made into the incorrect client. Once we had billed the reminaing WIP, we have closed the client. As to ensure no more future time can be allocated to this code MORRCO.
We cannot simply put time on the MORRCO1. For every other Client we can assign time without having a job created. How can I fix MORRCO1 so we can do this?
Thank you in advance!
Solved! Go to Solution.
Thanks for your post here in the forum and your screen shots were AWESOME!!! They really helped identify what we need to do to be able to help you.
So when this issue occurs to resolve it, Support needs to run an SQL Script and will require remote access to upload and run this script. Once the script has been run - it will resolve this issue.
Normally we would say that you need to contact Support - but in this instance I have forwarded your details to the PM Specialist and they will have a member of the Support Team contact you.
Hope this helps!
Thankyou for your support.
A memeber of your support team contacted me this morning, we ran the script they provided and the problem was solved.
Thats great to hear! Thanks for letting us know - and for marking the issue as solved!