No "Blank" Job on Client - AO

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Experienced Cover User JPatonSSA
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Experienced Cover User
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No "Blank" Job on Client - AO

Hello,

 

Hopefully someone can help our practice with this issue.

 

I believe a while back when another firm merged into our, we brought together our two AO Client files.

 

This client MORR was duplicated in the new system.

WIP and BILLS were made into the incorrect client. Once we had billed the reminaing WIP, we have closed the client. As to ensure no more future time can be allocated to this code MORRCO.

 

MORR.JPG

We cannot simply put time on the MORRCO1. For every other Client we can assign time without having a job created. How can I fix MORRCO1 so we can do this?

MORRCO1.JPG

 

Thank you in advance!

James

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Former Staff Esbisme
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Former Staff
Australia
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Accepted Solution Solved

Re: No "Blank" Job on Client - AO

Hi @JPatonSSA

 

Thanks for your post here in the forum and your screen shots were AWESOME!!!  They really helped identify what we need to do to be able to help you.

 

So when this issue occurs to resolve it, Support needs to run an SQL Script and will require remote access to upload and run this script.  Once the script has been run - it will resolve this issue.

 

Normally we would say that you need to contact Support - but in this instance I have forwarded your details to the PM Specialist and they will have a member of the Support Team contact you.

 

Hope this helps!

Cheers,

Esther
Practice Solutions - Support
MYOB Australia Pty Ltd
Experienced Cover User JPatonSSA
13 Posts
Experienced Cover User
Australia
Experienced Cover User

13Posts

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Re: No "Blank" Job on Client - AO

Thankyou for your support.

 

A memeber of your support team contacted me this morning, we ran the script they provided and the problem was solved.

 

Regards

MYOB Moderator MattN
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MYOB Moderator
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Re: No "Blank" Job on Client - AO

Hi @JPatonSSA

 

Thats great to hear!  Thanks for letting us know - and for marking the issue as solved!


cheers,

Matt
Product and Technical Specialist
Practice Solutions
MYOB Australia Pty Ltd
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