PDFs won't open in new AO

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Trusted User ford
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PDFs won't open in new AO

Under the documents tab in the new AO I have a list of documents.

The PDFs won't open.

I have to save them to the PC and open them from there.

If I click to open the PDF in AO, nothing happens except that in the task manager there is an Adobe entry.

The PDF version is the latest.

 

 

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MYOB Moderator MattN
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MYOB Moderator
MYOB Moderator

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Re: PDFs won't open in new AO

Hi @ford

 

Thanks for your question.  Can you confirm whether you are using Document Manager as well? 

 

The most common cause for PDF's not being able to open from AO would be because of the "enhanced security" in Adobe Acrobat Reader - you can disable this to confirm.  In Acrobat Reader, go to Edit > Preferences > Security (Enhanced) and disable the "Enable Protected Mode and Startup" and "Enable Enhanced Security" and see if this resolves the issue.

 

 


cheers,

Matt
Product and Technical Specialist
Practice Solutions
MYOB Australia Pty Ltd
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