Text does not show when typing in GL Account Maintenence

[ValerieJBL]

Hi All

Haveing in issue on one of the PCs of many in the office

Text does not show when typing in GL Account Maintenence

Anyone had this problem and solved it?
Thank you

[SB_Systems]

Hi @ValerieJBL,

I haven't come across that one before; however, there are a couple of quick things you can do to narrow it down to either the user or the computer.

Can you please confirm if it only occurs for one Windows user or all Windows users on the computer with the problem? If it is all users, I would look at reinstalling the AO client software.

If it is only one user, can you please try a differnt AO to Windows logon. ie: logon to windows as Jane Smith, login to MYOB AO as John Smith. This will determine if the issue is in the Windows or AO user profile. I have seen other display issues before where it was settings in the AO user's profile. In this instance, MYOB was able to provide a solution to reset the user's AO settings.

Hopefully that will steer you in the right direction.

[ValerieJBL]

HI Stewart

Thank you for your reply

THe issue is with One PC only in the office

I have loged in to this PC under my log in to the PC and it has no issues in GL Account Maintantnce. So you are correct to assume that this is this persons log in

So what should i do next in this case?

thank you

Valerie

[SB_Systems]

Hi Valerie,

Sorry to be a pain, but just to confirm after you logged onto the PC, did you log into MYOB AO as yourself, or the other user? This will determine if it is the Windows or AO profile.

Assuming it is the Windows profile, can you please try the following, while logged on as the user with the problem:

1. Login as the user with the issue.
2. Ensure all programs are closed.
3. Press the Windows Key + R to bring up the run dialogue box. Depending on your version of Windows, you also find this by either left-clicking, or right-clicking the Start Menu.
4. Type in: %TEMP%
5. Click OK or press Enter to open the folder.
6. Select all of the files and folders in the TEMP folder and delete.
7. There will most likely be files you can not delete, simply Skip these.
8. Try accessing the Ledger again now.

Let me know how you go and we can continue troubleshooting if necessary

[ValerieJBL]

Hi Stewart

Thank you 

I have tried the solution above but no luck

I think it is the windows profile as if I log in to the OC under my user name I can perform tasks.

Are you able to assist with this please?

Thank you

Valerie

[ValerieJBL]

Hi Stewart

Thank you 

I have tried the solution above but no luck

I think it is the windows profile as if I log in to the OC under my user name I can perform tasks.

Are you able to assist with this please?

Thank you

Valerie

[SB_Systems · Accepted solution]

Hi @ValerieJBL,

Unfortunately if that hasn't worked, then we're down to two options:

1. Contact MYOB support and see if they can pinpoint the specific issue in the profile;

2. Rebuild the Windows profile.

You may be best to contact your IT support to rebuild the Windows profile, as it will depend on a several factors, such as if you have roaming profiles, redirected folders, etc..

However, if there is no profile roaming you could try the following. However, I do highly recommend you engage you're IT support provider.

1. Reboot the PC

2. Logon as a different user to the one with the problem. This user will need to an Administrator.

3. Browse to C:\Users

4. Rename the folder that relates to the affected user by appending .OLD to the end. ie: rename JaneSmith to JaneSmith.OLD

5. Log off.

6. Logon as the affected user. You should now have a clean user profile.

7. Test MYOB AO, and assuming it works correctly, proceed with setting up the other user preferences.

Please note: as this process will reset the user profile, you will need to re-setup ALL user preferences. This includes e-mail, favourites, desktop shortcuts, My Documents (if they not redirected / roaming), Auskey, etc. Most of this can be copied from the .OLD user folder.

Let me know if you have any success.