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Timesheet error - losing timesheet

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Sylvia_lifetime
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User
Australia
Sylvia_lifetime

1Posts

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Timesheet error - losing timesheet

I have currently got this error in with MYOB tech support, but not having much luck so far. Below is the error that my staff member is getting when using timesheets:

 

Capture.PNG

Once this error occurs, the timesheet entries are all wiped and need to be re-entered.

This is now happening anywhere from once a week, to daily.

 

Our IT tech and myself have tried to replicate the error by entering to the timesheet and essentially, mashing the keyboard, thinking that it was throwing the error when trying to save an incomplete or invalid entry.

 

We also uninstalled/reinstalled AO to the workstation at MYOB's suggestion.

 

I'm hoping that someone out there recognises this and might know how to deal with it - at my wits end here! Smiley Happy

 

Thanks

1 REPLY 1
MYOB Moderator Linda_K
257 Posts
MYOB Moderator
Australia
Linda_K
MYOB Moderator

257Posts

17Kudos

55Solutions

Re: Timesheet error - losing timesheet

Hi @Sylvia_lifetime,

 

Thank you for your post.

 

Sorry to hear that you are experiencing this issue.  I can see from your records that you have spoken to our Support Team about this issue.

 

I have followed up on your query with our Support Team and someone should call you shortly.

 

Hopefully we can get this sorted ASAP for you.

 

Cheers,

Linda
Practice Solutions Support
MYOB Australia Pty Ltd
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