Thank you for visiting our Partner Zone. This area is an exclusive space for MYOB Partners. Find out how to Partner with MYOB.
Please be aware step 2 and 3 are now open and required to be completed before any claims for JobKeeper are processed.
If you only completed step 1, your claim will not be processed - you must log onto the portal in the same manner and 'view' your claim.
From here step 2 and 3 must be completed in the following fashion:
Once this has been completed – you should see the subsidy be paid into your accounts within 4 days.
Hope this helps as the ATO has not communicated this well.
Thanks for sharing @YasminG1
How do I do the following as per your post; Nominate any other eligible employees not reported via STP on the previous payroll that are eligible for the subsidy
I am not sure what your question is.
Could you please provide a little more information?
How do I nominate employees that do not get picked up by stp. I nominated via stp but one employee was not listed as an option. I can't see how to add them in STP or via ATO. They are def eligible
I would firstly check to see how many employees you 'nominated under the Jobkeeper scheme' as a starter.
If you haven't accounted for this employee or miscounted then you need to call the ATO to get them to change the number of employees as you can't do it via the ATO Portal. Call the ATO Jobkeeper number on 1800 806 218.
Can you do that as a starter. For example if you told the ATO you had 20 employees but this is number 21 you won't be able to nominate as the ATO has you only registered for 20.
I nominated the correct amount. I can choose plenty of other employees from the list, this one in particular just does not show as an available employee in jobkeeper tab. I think I will have to contact ATO, and see if they can help. They are available in all other STP tabs.
Perhaps you should check how the employee is set up.
Tax File status - Permanent resident or Visa Status
Employment Classification - Full time,
If termination has been applied accidentally or inactivated employee
Have you allocated the correct FN01 start period to the employee and perhaps run the JOBKEEPER-START-FN?? with the .01 cent payroll for this employee again to see if that triggers the employee again in the STP reporting?
I also saw someone else is having your issue and the ATO referred the person back to the software provider in this case MYOB.
The response was as follows in line what I have advised.
If an employee is missing from the JobKeeper payments tab in Payroll Reporting, it is most likely to be because one of their employment basis options has been incorrectly selected. to check these, go to their Employee card and from their Payroll Details tab, select the Personal Details tab.
Check the following settings:
All those details are correct for my employee, this is not the issue. ATO have said it is a MYOB issue.