Balance sheet main account not balancing

This thread is now closed to new comments.
Some of the links and information provided in this thread may no longer be available or relevant.
If you have a question please start a new post.
MYOB Product Team Haydes
6,211 Posts
MYOB Product Team
Australia
MYOB Product Team

6,211Posts

1,033Kudos

889Solutions

Re: Balance sheet main account not balancing

Hi @Mandy_L

 

I've seen an issue where reports won't let you run it on the 1st of the Conversion month, this can be fixed with a script. This won't affect any Bank Account balances however with the ability to report on 01/11 this should significantly help with finding the problems preventing your account from reconciling.

 

Could you send me a Private Message with:

  • The MYOB Serial Number (Found in: Setup > Company Information)
  • The Company File ID (Found in: Help > About MYOB AccountRight)
  • If you work Online or Offline (In My Library)

I can then see if we can arrange for a script to be run on the file on our end or have the file come in for a fix.

 

You can send me a Private Message by clicking this link: <link removed>



Cheers,

Hayden (Ex-Moderator)
MYOB Product Team
Contributing Cover User Mandy_L
18 Posts
Contributing Cover User
Contributing Cover User

18Posts

0Kudos

0Solutions

Re: Balance sheet main account not balancing

Hi Hayden,  file was sent off last week. Any idea how long it takes as i haven't heard a thing? 

Also, i think some of the issue is the fact that i had the main account and electronic clearing account linked but i have also ticked them both as being a paid from account so essentially it has recorded to the electronic clearing account along with the main account causing a discrepancy there. I have since changed the recroding account from electronic to main account. How do i fix upthe past issue? 

Highlighted
MYOB Product Team Haydes
6,211 Posts
MYOB Product Team
Australia
MYOB Product Team

6,211Posts

1,033Kudos

889Solutions

Accepted Solution Solved

Re: Balance sheet main account not balancing

Hi @Mandy_L 

 

I just took a look into this and it looks like the repairs were applied to your online file and you should now be able to run the reports for that period.

 

If you close and re-open AccountRight, can you run the General Ledger report for 01/11/2018?



Cheers,

Hayden (Ex-Moderator)
MYOB Product Team

Didn't find your answer here?

Try using advanced search to find a post more easily Advanced Search
or
Get the conversation started and make a new post Start a Post