MYOBCommunity
Partner Zone
|
|
Partner Zone

EOFY Journals

PShah
2 Posts
User
PShah
User

2Posts

1Kudos

0Solutions

EOFY Journals

Recently migrated to the online version and have not closed the FY18.

Went to pass EOFY Journals and received error message- "You may not enter transactions before beginning of your financial year ".

 

Spent - close to one hour with Customer service - who have no clue what to do nor do not understand the issue.

 

(Unlike previous - MYOB lacking competent team members).

 

(And it seems they have done away with the call return service).

Sorry- but am not happy with many recent experiences...........................

 

2 REPLIES 2
MYOB Moderator Hayden_B
5,982 Posts
MYOB Moderator
Australia
Hayden_B
MYOB Moderator

5982Posts

946Kudos

844Solutions

Re: EOFY Journals

Hi @PShah 

 

Out of curiosity, if you go to: Setup > Company Information, could you let me know the:

  • Current Financial Year
  • Last Month in Financial Year
  • The specific date in the Journal being entered

 

Depending on this can depend on if support can run a script over the file.


Cheers,

Hayden
MYOB Product Analyst

Helpful links:


Product Ideas: AccountRight | Essentials | MYOB Capture | MYOB Invoices
Support Links: Support Notes | Forum Search | Status Page

PShah
2 Posts
User
PShah
User

2Posts

1Kudos

0Solutions

Re: EOFY Journals

Hi Hayden,

Current Financial year is 2019.

 

FYI

We migrated to the cloud version approx 1 month ago. At that time we had 2017/2018/2019.

When the data file was uploaded to the cloud version - the years we got were 2018/2019/2020.

 

Didn't find your answer here?
Try using advanced search to find a post more easily Advanced Search
or
Get the conversation started and make a new post Start a Post