POOR SERVICE - FOR STP QUERY WILL BE ON HOLD FOR 3 HOURS

Contributing Cover User KylieVWMB
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POOR SERVICE - FOR STP QUERY WILL BE ON HOLD FOR 3 HOURS

CURRENTLY ON HOLD - have ben advsied 73 calls before mine!  And dont have a call back service.  This is crazy!

 

 

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MYOB Moderator Maxine_BC
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Re: POOR SERVICE - FOR STP QUERY WILL BE ON HOLD FOR 3 HOURS

Hey @KylieVWMB

 

I apologise for the current EOFY wait times, I understand how valuable your time is.

 

Are you able to provide me with details of your query and I will do my best to get this resolved for you ASAP.

 

Thanks again for your patience, it is greatly appreciated.

Cheers,
Maxine

MYOB Community Support

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smedz1975
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Re: POOR SERVICE - FOR STP QUERY WILL BE ON HOLD FOR 3 HOURS

MYOB service is terrible at the best of times but at the moment it is embarrasing.  I have wasted 2 hours so far, been transferred 3 times and ben hung up on when transferred again.

 

 

 

Contributing Cover User KylieVWMB
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Re: POOR SERVICE - FOR STP QUERY WILL BE ON HOLD FOR 3 HOURS

Hi maxine

 

My EOFY Finalisation amounts dont match the payroll summary amounts( or Payroll register or Payroll Activity- which all balance)

 

In one file only 2 employees out of 11 agree to what shows in EOYF Finalisation figures - BUT if I do it the old way and go prepare payment summaries they agree to the Payroll Summary so not sure why it isnt working in the STP/ ATO?

Experienced Cover User MMSretail
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Re: POOR SERVICE - FOR STP QUERY WILL BE ON HOLD FOR 3 HOURS

Myob's Suja has "reached out" regarding how Myob was blindsided by "an unprecedented increase in traffic". Myob Support is probably totally unprepared for what its client base has been planning for (EOFY, STP + compliance update all coming together).  If micro & small businesses were managed with as little perception, forethought, strategic planning and physical preparation they would not last in business.

Experienced Cover User UCA
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Re: POOR SERVICE - FOR STP QUERY WILL BE ON HOLD FOR 3 HOURS

I expect the "unprecedented increase in traffic" has something to do with the unprecedented number of failures in their software regarding EOFY processes.  Go figure!

MYOB Moderator Maxine_BC
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Re: POOR SERVICE - FOR STP QUERY WILL BE ON HOLD FOR 3 HOURS

Hey everyone,

 

I sincerely apologise for the current wait times, and I really appreciate your patience.

 

@KylieVWMB I would recommend running a $0 pay run to try and pull over all data for the year. You can find out more about this here- Completing a $0 Pay Run. Give this a go and let me know if you are still having trouble with the total amounts.

 

Thanks again for your understanding.

Cheers,
Maxine

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