ETP

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ETP

Hi,

 

I have been trying to get the STP and ETPs to work for over 7 hours. 

 

No matter what I do the ETP will no flow through the Payroll Reporting YTD verification Report. 

 

I'd read all the forums and then just started from scratch and reverse the old pay runs and created new wage items, set up as ATO reporting category "ETP - Taxable" and redid all the ETPs. still nothing - the ETP show up in the ETP screen but not the YTD report. 

 

And then the ETP for one employee is showing on their personal "summary of Payment" report but not for another even though I processed them identically. 

 

Is this a known error? I'm starting to lose my mind - why is this program so hard? 

28 REPLIES 28
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Experienced Cover User
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Experienced Cover User
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Re: ETP

I have some problem, I prefer the old way pf churning out payment summaries, able to finish in minutes, now taking several days and still ongoing and unresolved!

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Contributing User
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Re: ETP

Same here. I've spent hours on it. Its so frustrating

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MYOB Staff Post
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MYOB Staff Post
MYOB Staff Post

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Re: ETP

Hi

Just letting you know the MYOB development team are working on this issue and hopefully will have a fix for you asap.

I will send a post when we have the fix

Thanks Chris

Cheers,
Chris M

Small Business Subject Matter Expert

Online Help| Forum Search| my.MYOB| Download Page

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Contributing User
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Re: ETP

Yippee!

 

Thanks a lot Chris.

 

Can't wait to finalise the last 2 summaries by the last minutes of the due date.

 

Lyn Nguyen

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Experienced Cover User
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Re: ETP

Can you send the post back into this thread so we are aware of it when it's fixed.

Thanks.

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Contributing User
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Re: ETP

Hi Chris,

 

It seems this matter has not been fixed from MYOB end as I have not seen ETP amounts included in YTD verification report yet.

 

Can you please confirm?

 

Many thanks.

Lyn Nguyen

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MYOB Staff Post
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MYOB Staff Post
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Re: ETP

Hi

Developers still working on the issue, will let you know asap

Thanks Chris

Cheers,
Chris M

Small Business Subject Matter Expert

Online Help| Forum Search| my.MYOB| Download Page

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MYOB Staff Post
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Re: ETP

Hi

Today you should receive a message to guide you to fix the ETP issue

Under payroll reporting in Employment terminations, under ETPs, you will now see the negative payrun which has caused the problem.

Please follow the instructions and be sure to remove the negative ETP

Kind regards Chris

Cheers,
Chris M

Small Business Subject Matter Expert

Online Help| Forum Search| my.MYOB| Download Page

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Experienced Cover User
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Re: ETP

Hello Chris,

 

I haven’t receive any email on the steps, can you email it to me please?

 Thanks.

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